Dear ,
We request you to please click on the release funds link given in the email which you received from our Online Payment Partner.

Once you click it, funds from Floating Balance will be moved to Main Balance.

Note: Once you click the release payment from payment gateway partner dashboard, please allow us 4-6 working hours to verify the payment to execute your order.


Manager - Customer Services

Dimension websoft Pvt Ltd

Welcome to Our Support Center

Glossary | Contact Support

Dimension websoft Pvt Ltd offers your business complete end-to-end SMS solutions for developing and deploying real-time SMS notification and data access applications that dramatically reduce time-to-decision and improves service value to customers.

This portion of our site has been developed to get you the answers you need instantly and with ease. If you need help getting started, or encounter a problem, your first step should be to read through our easy to understand FAQs. If after checking out our online help, you cannot find a solution, feel free to contact our support department.

Step1: Read FAQ's
Our extensive FAQs cover 95% of our customer's questions with simple to follow detailed solutions. We invite you to look around. Chances are you will find the answers to your questions in no time. You will not only be able to solve your problem faster, but will also educate yourself about our services in more detail.

Step2: Contact Support Team
If you are in need of technical support beyond the FAQ's you can contact our support team at


  1. What is SMS?
  2. SMS stands for short message service, a convenient way to send brief text messages directly to a friend's, professionals and colleagues wireless telephones. A SMS message has a maximum length of 160 characters, or about 20 words. SMS is a convenient way to keep in touch with friends and family!

  3. What are the advantages of your SMS service?
    • Single and Bulk Messaging
    • Grouping Functionality
    • Low Per Message Fee
    • Zero up front cost
    • Fast Delivery

  4. How do I enter a mobile phone number in the "TO" field?
  5. Enter the country code, area code and the mobile phone number without the leading zero. For example 919811112345

  6. Is there a limit to how many numbers I can send at one time?
  7. You should try and limit the number of comma separated destination addresses to approximately 100.

  8. How can I make a payment to Dimension websoft Pvt Ltd for SMS credit?
  9. There are 2 ways you can make a payment to Dimension websoft Pvt Ltd

    1. You can pay using a credit card on the website (online payment).
    Log into your account with your username and password. Click on the 'Buy Credits' link. Here you can select 'Buy Now' to view details, and click on 'Purchase Now' to make a purchase online.

    2. You can pay through DD/CQ to your nearest branch.
    Log into your account with your username and password. Click on the 'Buy Credits' link and proceed to payment mode after selecting to purchase a plan.
    You will get a Unique Order ID in return along with which you need to send the payment to your nearest Branch office.

  10. How long does it take before credits bought are added to my account?
  11. If you made the payment through credit card the credits bought immediately gets added to your account.
    If you have selected your mode of payment as Demand Draft the credits will get added to your account once we have received payment for the same.

  12. I forgot my password. How do I retrieve it?
  13. Use the link Forgot Password? before login to have it emailed to you again.

  14. What is an SMS Template?
  15. You can save your typing time by creating the predefined messages in form of Templates.
    You can add or create a template by our easy to use "Add Template" feature in your SMS Template tab.

  16. How do I manage my contacts/phonebook?
  17. You can manage your contacts through your "Add Contacts" under Manage Contacts tab by adding contacts one by one or by uploading your contacts File.

  18. How do I upload Contacts File (CSV or TXT Format)?
  19. 1. Open a new file in notepad or any text editor on your system.

    2. Enter the contact details in the following format :
    First Name, Last Name, Mobile Number, Email Address

    Sample Data:

    • Navjot, Singh, 98111111111,
    • Arun, TG, 98000000000,
    • Mr. Andrew, George McBeth, 004048586896989,

    3. Save the file in your system with .csv or.txt extenstion. (e.g. mycontact.txt).

    4. Click the browse button of Contacts File field and select the file, which you have created, and then click the Proceed button.

  20. How do I view my sent messages?
  21. Log in to your account.
    Click on "Web SMS BOX" and then "SENT MESSAGES".
    The exact message sent to a particular mobile number is displayed there.

  22. What all location can Dimension websoft Pvt Ltd deliver the SMS?
  23. We deliver the Messages to most of the service provider across the globe.